CORDOVA - The Cordova Police Department received two complaints on Thursday of a phone scam targeting Alabama Power customers. Police Chief Nick Smith said the callers claimed to represent the …
CORDOVA - The Cordova Police Department received two complaints on Thursday of a phone scam targeting Alabama Power customers.
Police Chief Nick Smith said the callers claimed to represent the utility company and demanded payment for an overdue bill.
The customers, one of which was a business owner, were given a local telephone number to call that directed them to a fake version of Alabama Power's automated system.
In June, the utility company warned customers that the scam had been reported in the Jasper area.
“The customers are called and told they have a short deadline to make a payment,” said Freddy Padilla, an Alabama Power public relations representative. "The scammer is asking them to go to a local retailer (like a Walmart, CVS or Walgreens) to purchase a money pack for the given amount. They are then instructed to call another number to share the account number on that prepaid card. In some cases, they get an answering machine that says, ‘This is Alabama Power,’ and asks the customer to leave the information on a recording.”
Padilla reminded Alabama Power customers that the company will never ask over the phone for bank information or a credit card number.
Never provide anyone who is demanding payment over the phone with your credit card information, your Alabama Power Company account number or any personal banking information.
Any question about the status of your Alabama Power account can be checked with the company’s customer service department day or night, seven days a week, at 1-800-245-2244.